On February 21, Enterprise WeChat ushered in a major update, launching a number of AI functions, including "smart robots" and "smart tables-customer follow-up summary", and grayscale access to the DeepSeek-R1 big model. This update aims to improve collaboration efficiency and customer service quality within the enterprise through AI technology. Enterprises can now easily create exclusive “smart assistants” based on internal knowledge bases and automatically summarize customer follow-ups, thereby greatly improving work efficiency.
In this update, Enterprise WeChat fully launched the "intelligent robot" function. Enterprises do not need to carry out complex development. They only need to configure the robot name and role to create exclusive "intelligent robots" based on large models such as DeepSeek and Hunyuan. Enterprises can also upload internal knowledge collections, such as product information and rules and regulations. When employees ask questions, the intelligent robot will match the information and reason with the questions and information to give accurate and targeted answers.
(Picture Note: Enterprise WeChat intelligent robots can use DeepSeek (in grayscale) or the humectron model)
In daily office scenarios, employees' time is often occupied by trivial matters such as reimbursement, rest adjustment, computer lag, network failure, etc. Intelligent robots can become "7*24-hour online employee assistant", covering a variety of scenarios such as IT support, administrative Q&A, data retrieval, and reimbursement rule query. When employees encounter problems, the robot can respond in seconds to reduce the interference of trivial matters on work efficiency.
In customer service scenarios, it is particularly important to respond quickly to customer needs. Intelligent robots equipped with DeepSeek can generate an enterprise-specific "intelligent service assistant". Whether it is complex product details or matching solutions that require reasoning, intelligent robots can give timely answers to help service personnel serve customers faster and better.
(Photo Note: Schematic of Qiwei's "intelligent robot" in customer service scenario)
The combination of DeepSeek and intelligent robots makes customer service more intelligent and humanized. With the support of DeepSeek, service personnel can understand the products more deeply, perceive customer needs more keenly, respond calmly to complex customer consultations, and provide a more satisfactory service experience. For example, in the after-sales scenario, when customers are emotionally excited and request returns, the intelligent robot can quickly provide solutions to help customer service personnel calm customers' emotions. At the same time, when "the customer asks many times but does not place an order", the intelligent robot can also provide follow-up suggestions based on the customer's situation, helping sales personnel understand the customer's deep needs and provide services that understand customers better and business better.
(Photo Note: Qiwei's "intelligent robot" can provide more humane words)
In addition, the "smart form" of enterprise WeChat is also connected to DeepSeek. Companies within the grayscale range can call DeepSeek in the customer service follow-up template to generate a customer follow-up summary with one click to improve customer service quality. After the customer scans the code to add employees, the smart form will automatically synchronize the customer's WeChat nickname, add time, service personnel and other information without manual entry. AI can also automatically generate follow-up summary of each customer, refine customer interests and order intentions, and help employees follow up with customers better.
(Photo Note: Qiwei's "Smart Form" generates "Customer Follow-up Summary" with one click)
Currently, Enterprise WeChat has connected more than 12 million real enterprises and organizations. By connecting to artificial intelligence tools such as DeepSeek, Enterprise WeChat is accelerating the application of large models in various industries, making AI a "attainable" productivity tool in the enterprise WeChat ecosystem. Every company can enjoy the efficiency changes brought by technology at low cost, so as to focus more on innovation in core business.