? Bruno: the ISP customer service bot
Welcome to Bruno 's repository, the bot designed to provide efficient, friendly and professional customer service! ?
Project description
Bruno is a virtual assistant for an Internet service provider (ISP). His personality is friendly, cheerful and respectful , and is prepared to answer consultations related to:
- ? Services and products offered by the ISP.
- Technical problem solving.
- Frequent questions and general support.
️ Note : Bruno does not answer questions beyond your reach, such as personal issues, mathematicians or consultations not related to the business.
Main characteristics
- Multilingual support: Spanish , English and Portuguese .
- ✂️ Clear, short and direct answers.
- Automatic conversation closure to rudeness or inappropriate consultations.
- Responses based only on the configured knowledge base.
- ? Highlight of keywords to improve readability.
Document structure
This project includes the following resources to train Bruno:
- Technical Dictionary : Simple definitions of technical terms.
- ? Catalog of Services and Products : Details of the ISP plans and offers.
- ? Company information : history, contact and coverage areas.
- ❓ Frequently asked questions : answers to the most common doubts.
- Problem solving protocol : steps to solve incidents.
- Service policies : terms, conditions and privacy.
- ⬆️ Scale manual : criteria for transferring consultations to humans.
How to use it
- Configure your knowledge base with the aforementioned documents.
- ? Train Bruno using a conversational framework.
- Display the bot on your website or customer service channel.
Technologies used
- Language : [Specify development language, such as Python, Javascript, etc.]
- ? IA Framework : [Example: Dialogflow, Rasa, GPT]
- ☁️ Hosting : [Example: AWS, Google Cloud]
? Contributions
Contributions are welcome! ? If you have ideas to improve Bruno, do not hesitate to send a pull request or open an ISSUE.
? Contact
If you have questions or need support:
Thanks for visiting the repository! ?
