On March 18, OpenAI released its latest accident report, announcing that its GPT-4o API problems have been basically resolved. A few days ago, the company pointed out that some users were affected due to the decline in response performance when users use GPT-4o through the API. The updated report shows that most users have returned to their normal service experience, but there are still a few customers who are still paying attention.
OpenAI said in the report that the team actively responded to user feedback and took quick steps to resolve API performance issues. The technical team conducted a comprehensive investigation and optimization, aiming to improve the stability and response speed of the system. The company emphasized that user experience is its top priority, and they will continue to monitor the operating status of the system to ensure that similar problems will not occur again.
For the few affected users, OpenAI is also working to provide support to help them solve the problems they are facing. Through continuous technological improvements and emphasis on user feedback, OpenAI hopes to enhance users' trust and satisfaction with their products. At the same time, OpenAI also reminds users that when using the API, they can promptly report any problems to their support team.
The handling of this incident allowed OpenAI to demonstrate its high attention to user needs and also reflect its rapid response capabilities at the technical level. In the future, OpenAI will continue to be committed to technological research and development, improve the stability and reliability of products, and strive to provide users with a smoother experience.
OpenAI performed well in dealing with API problems, and restored the services of most users through quick and effective measures, making users look forward to their subsequent development.