With the rapid development of artificial intelligence technology, more and more cities have begun to introduce AI into the field of government services, trying to improve service quality and efficiency through intelligent means. The recently launched intelligent government affairs assistant based on the DeepSeek big model in Beijing Economic and Technological Development Zone and Shenzhen Futian District mark an important step in the application of AI in the field of government affairs and provides new ideas and ways for the digital transformation of government services.
In Beijing Economic and Technological Development Zone, the intelligent government affairs assistant was officially put into use after testing by many companies. This assistant not only handles daily consultation work, but also conducts complex material reviews, greatly shortening the duration of work. Its powerful semantic understanding ability allows it to accurately identify user needs, truly realizing the convenient service of "talking while doing". Fu Zhe, deputy director of the Business Environment Construction Bureau, said that the launch of the smart assistant provides enterprises with a more efficient service experience, promotes the intelligent transformation of government services, and provides strong support for optimizing the business environment.
At the same time, 70 "AI digital intelligence employees" in Futian District, Shenzhen have also officially started their jobs in the field of government services. By analyzing massive cases, these intelligent employees can automatically generate a legal award framework, compressing the document processing work that originally took hours to complete to a few minutes. In grassroots service centers, digital and intelligent employees can quickly answer common questions such as party fee payment and organizational relationship transfer, so that staff can devote more time to the organization and planning of community activities, thereby improving the overall service quality and efficiency.
Employees of the Futian District Government Services and Data Management Bureau use the artificial intelligence office system developed by DeepSeek. The system can quickly provide solutions by simply entering simple instructions. Deputy Director Gao Zeng pointed out that through human-machine collaboration, the overall work efficiency has been improved by more than 20%. This series of changes not only reduces the repetitive labor of staff, but also improves the professionalism and effectiveness of government services, truly making AI a new driving force to help government services.
The application of artificial intelligence technology in government services provides new ideas and ways for local governments to optimize services and improve efficiency. With the continuous maturity of technology, future government services will become more intelligent and humanized, truly becoming the "super assistant" in people's lives. From Beijing to Shenzhen, the successful practice of AI government affairs assistants has provided valuable experience to other cities and pointed out the direction for the digital transformation of government services.