ernest

AI Customer Interview Agent

Visit the website

This application is a review platform where an AI agent, Ernest, gathers reviews by interacting with customers, instead of customers creating their own content.

Unlike other chatbots that rely on predefined questions, Ernest can dynamically generate queries based on customer responses. Ernest is also capable of:

• Determining when to delve deeper into the current topic or shift to different questions, based on the customer's response.
• Deciding whether to merely react or to react and ask a follow-up question.
• Operating with a local Llama 3 model.
• Collecting the context of user information.
• Referencing other users' reviews on the same topic (e.g., AI: "Oh yeah, I’ve heard the same complaint from 3 other customers. I think this is a common issue.")

The front end of this application is developed using the Vercel AI SDK, which promotes rapid and clean development. For the backend server, Modal is selected because of its quick cold start and efficient GPU utilization.