There are many players who forget their passwords and are unable to import their old accounts. The following is a detailed explanation of how to retrieve them.

1. Things to note:

*Only accounts that have completed data migration and bound Riovox's "username/password" before stopping the service can try to retrieve it!

2. Processing instructions:

1. Priority processing: fans who provide accurate usernames. Note: It is the username of the account, not the game character ID or nickname (tip: the username can only be letters or numbers, no symbols).

2. Secondary processing: remember the password, vaguely remember the user name, and provide auxiliary information related to the account. (See detailed explanation below for supporting information)

3. Unable to process: Failed to provide any username or account related information.

4. If the account number and auxiliary information provided are successfully verified, the retrieved account password will be sent to your email address via email.

3. Retrieval method: Send an email to the official support email

[email protected]

*Emails must be sent strictly in accordance with the following format:

The email title format is as follows:

[Account Retrieval] [User Name: xxxxx] The format of the email body is as follows:

Username (required): xxxxx

Auxiliary information: 1, 2, 3...

Contact information (QQ number): xxxxx

4. Supporting information (required), including the following information:

1. For example, creation time, mobile phone number, character ID, character level, character nickname, amount of in-game currency, etc., and provide as many auxiliary retrieval materials as possible;

2. If you have a screenshot of the character information in the game, please submit the screenshot as an attachment;

3. Other supplementary information.

#pixelshooting

Joydo

July 11, 2024